Payment Policy

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PAYMENT, REFUND AND BOOKING POLICY

Last updated: 30 June 2026 

These Payment Policy terms are governed by the laws of South Australia and the Commonwealth of Australia, including the Australian Consumer Law. By booking or receiving Our Services You agree to comply with these terms. If You fail to do so, including failing to pay when due, You are liable for the late fees and any reasonable enforcement and recovery costs specified in this policy, and We may pursue debt recovery or legal proceedings to the extent permitted by law. Nothing in this policy limits Your non excludable statutory rights or permits an unfair contract term. Legal references are cited at the end of this policy.

Interpretation and Definitions

Interpretation
Words with initial capital letters have the meanings set out below. The definitions apply whether the terms appear in singular or in plural.

Definitions
• Company means Matt’s Mobile Car Detailing Adelaide.
• We, Us, and Our have the same meaning as Company.
• Website means the website at https://mattsmobilecardetailingadelaide.com.au/
• Website Domain means the Website and all pages and URLs under that domain.
• Services means the mobile car detailing services that We provide.
• You and Your mean the individual or entity that uses the Service or purchases Services.
• Booking means a confirmed appointment for Services.
• Initiated means You have completed the payment action by electronic method or by cash. For electronic methods such as bank transfer, Initiated does not mean cleared funds have reached Our account.
• Completion of Service means We have advised that the job is complete by phone, in person, or in writing.

Payment Terms

Payment timing
• Full payment of the balance for all Services must be Initiated within 24 hours of Completion of Service.
• This requirement applies on business and non business days.

Late payment fees
• If payment is overdue, interest of 10% per annum (accruing daily) may be applied to the outstanding balance, plus GST if applicable.
• This interest reflects a reasonable estimate of administration time, scheduling disruption, and opportunity cost.

If payment is overdue, a late fee of 10% per full 24 hour period is applied to the overdue amount after the first 24 hours from Completion of Service, plus GST if applicable.

• Example: 1 day late results in a 10% late fee. 2 days late results in a 20% late fee. 3 days late results in a 30% late fee, and so on.
• Late fees represent a genuine pre estimate of loss arising from delayed payment, including administration time, scheduling disruption, and opportunity cost.
• Quality concerns will be reviewed at our discretion. Payment deadlines continue to apply unless we advise otherwise. Nothing in this policy limits any rights you have under the Australian Consumer Law.

Online Payment Policy (Australia Only)

Matt’s Mobile Car Detailing Adelaide now offers secure online payments for bookings made through our website. Online payments are available for customers in Australia only.

How Online Payments Work

  • A 20% deposit is required to confirm all online bookings

  • Customers may also choose to pay 100% in full online

  • Bookings are not confirmed until payment is completed

  • All online payments are processed securely via Square

Payment Options

  • 20% Deposit: Secures your booking time. Remaining balance is payable on the day of service.

  • Full Payment: Pay the total service amount upfront with no balance owing.

Important Notes

  • Online payments are only available for bookings made through our website

  • Rescheduling within 72 hours may incur fees

  • Cancellations within 24 hours of the booking time may incur a cancellation fee equal to the remaining service amount

  • Exceptional circumstances are assessed at our discretion

For any questions regarding payments or bookings, please contact us directly.

Booking Deposit

Deposit amount and timing
• All Bookings require a non refundable deposit of 20% of the total Booking to secure the appointment time.
• The remaining 80% is due within 24 hours of Completion of Service under the Payment Terms above.

Deposit deadline
• You must pay the deposit within 72 hours of Booking confirmation. If not received, the Booking may be cancelled and the time slot released.
• If the appointment is scheduled to occur within 72 hours of Booking confirmation, the deposit is due immediately upon confirmation.

Deposit refunds in special circumstances
• We may refund a deposit in special circumstances, including where rescheduling is not possible or agreed, operational issues prevent delivery, staff circumstances prevent delivery, or any other circumstance where We cannot perform the Service.

Accepted Payment Methods

All online payments are processed securely via Square.

We currently accept:

  • All major debit and credit cards

  • Google Pay

  • Valid coupon codes (where applicable)

Mobile Service Surcharge and Pricing
• A mobile service surcharge of $2 per kilometre applies for jobs that are 30 kilometres or more from Adelaide CBD postcode 5000.
• All prices quoted on the Website include GST unless stated otherwise.
• A 20% surcharge applies to all Bookings on public holidays and weekends and after-hours jobs. We will advise on the total booking cost prior to the service.

Workshop Detailing Payment & Service Terms (March 2026)

  • Matt’s Mobile Car Detailing offers indoor undercover workshop detailing services. The workshop location will be provided by Matt at the time of booking.
  • Promotional discounts apply only to vehicles that are dropped off by the customer at the advised workshop location. Vehicles that require pickup by Matt for transport to the workshop are not eligible for promotional discounts.

Promotional Offers and Discounts

From time to time, promotional offers, discount codes, special pricing, and other marketing incentives may be made available by Matt’s Mobile Car Detailing Adelaide.

Unless otherwise stated:

• Promotional offers are valid only during the advertised promotional period.
• Discounts and promotional offers cannot be used in conjunction with any other offer, discount, voucher, package deal, or promotion.
• Only one promotional offer may be applied per booking.
• Where a customer qualifies for multiple offers, the business reserves the right to apply the most appropriate offer at its discretion.
• Promotional offers are not redeemable for cash, credit, or refunds and are non-transferable.
• Discounts apply only to eligible services as specified in the promotion and may exclude add-on services, gift vouchers, special packages, or other products.
• Promotional offers are subject to availability and may be withdrawn, amended, or extended at any time without notice.
• The business reserves the right to refuse or cancel any promotion where misuse, abuse, or fraudulent activity is suspected.
• Promotional discounts cannot be applied retrospectively to completed bookings or services already invoiced.

By redeeming any promotional offer, customers agree to these terms and any additional conditions specified for the individual promotion.

Rescheduling Policy and Late Notice Fees
• To keep scheduling fair for all customers, rescheduling fees apply when notice is short.
• Rescheduling within 72 hours of the appointment time incurs a fee of 20% of the original service price.
• Rescheduling within 2 hours of the appointment time incurs a fee of 100% of the original service price.
• These fees cover time and resources allocated to Your Booking. Goodwill may be considered in exceptional circumstances. Please contact Matt to discuss.

Payment Methods
We accept the following methods:
• Cash
• EFTPOS
• Credit card and debit card
• Direct debit
• Cheque

Cancellations and Refunds
• You may cancel a Booking at any time by contacting Us. The deposit is non refundable except in the special circumstances described above.
• Cancellation within 24 hours of Your Booking is treated as a no-show and requires payment of 100% of the total Booking, unless exceptional circumstances apply (e.g. medical emergencies). Exceptional circumstances are granted at our discretion.
• Cancellation from 24 hours up to 72 hours before Your Booking incurs a 25% cancellation fee of the total Booking, unless exceptional circumstances apply. Exceptional circumstances are granted at Matt’s discretion. You must call Matt and provide evidence deemed suitable.
• Any cancellation or rescheduling fee payable may be set off against the deposit already paid. Any remaining balance becomes due immediately.
• If We cancel a Booking and cannot offer a suitable alternative, We will refund amounts paid.
• If You believe the Services were not provided with due care and skill, contact Us so We can review and work toward a fair outcome consistent with the Australian Consumer Law.
• Approved refunds will be processed within 14 days to the original payment method wherever possible. You will not be charged fees for an approved refund.

Contacting Us and Customer Service
• We aim to deliver a high quality, bespoke mobile detailing experience across Adelaide.
• For questions about this policy or for help with Your Booking, contact Us by either method below:
• Website contact page: https://mattsmobilecardetailingadelaide.com.au/contact-us/
• Phone: 0432615851
• We aim to respond within 3 business days. During peak periods responses may take longer. This timeframe applies to online enquiries and to phone messages when We are unable to answer.

General
• This policy applies to the maximum extent permitted by law and does not limit any rights You have under the Australian Consumer Law.

Legal references

Competition and Consumer Act 2010 (Cth), including Schedule 2 Australian Consumer Law
Federal Register of Legislation – current compilation:
https://www.legislation.gov.au/C2004A00109/latest/
ACL text (Schedule 2) – consolidated view:
https://classic.austlii.edu.au/au/legis/cth/consol_act/caca2010265/sch2.html

Australian Consumer Law commencement
The ACL came into force on 1 January 2011:
https://consumer.gov.au/legislation/current-legislation

Treasury Laws Amendment (More Competition, Better Prices) Act 2022 (Cth)
Royal Assent: 9 November 2022; reforms include penalties for unfair contract terms:
https://www.legislation.gov.au/C2022A00054/asmade

Unfair contract terms penalties commencement
ACCC guidance confirming penalties apply from 9 November 2023:
https://www.accc.gov.au/business/selling-products-and-services/contracts
ASIC confirmation of UCT reforms commencing 9 November 2023:
https://asic.gov.au/about-asic/news-centre/news-items/unfair-contract-terms-reforms-commence/

Fair Trading Act 1987 (SA)
Section 14 applies the Australian Consumer Law as a law of South Australia:
https://classic.austlii.edu.au/au/legis/sa/consol_act/fta1987117/s14.html
Main Act landing page (current authorised versions):
https://www.legislation.sa.gov.au/lz?path=%2FC%2FA%2FFAIR+TRADING+ACT+1987

Penalties doctrine and late fees – High Court authorities
Andrews v Australia and New Zealand Banking Group Ltd [2012] HCA 30 (6 September 2012):
https://www.hcourt.gov.au/cases-and-judgments/judgments/judgments-2000-current/andrews-v-australia-and-new-zealand-banking-group-limited
Paciocco v Australia and New Zealand Banking Group Ltd [2016] HCA 28 (27 July 2016):
https://www.hcourt.gov.au/cases-and-judgments/judgments/judgments-2000-current/paciocco-v-australia-and-new-zealand-banking-group-limited

Debt collection practices
ACCC and ASIC, Debt collection guideline: for collectors and creditors, issued 13 April 2021:
https://www.accc.gov.au/system/files/Debt%20collection%20guideline%20for%20collectors%20and%20creditors%20-%20April%202021.pdf
ASIC RG 96 landing page for the same guideline:
https://asic.gov.au/regulatory-resources/find-a-document/regulatory-guides/rg-96-debt-collection-guideline-for-collectors-and-creditors/

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